Legal Notice and Terms and Conditions

The Customer and Telelavo may terminate this agreement, in addition to the causes that correspond in law, at any time, by sending a communication to the other party, through the contact details provided for this purpose.



SENSU LATO BIS, SL, responsible for the web site, from now on RESPONSIBLE, puts at the disposal of the users the present document, with which it tries to give fulfillment to the obligations arranged in the Law 34/2002, of July 11, of Services of the Society of the Information and of Electronic Trade (LSSICE), BOE N.º 166, as well as to inform all the users of the web site with regard to which the conditions of use are.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

SENSU LATO BIS, SL reserves the right to modify any type of information that could appear on the web site, without any obligation to give prior notice or to inform the users of these obligations, understanding as sufficient the publication on the web site of SENSU LATO BIS, SL.



Domain name:
Trade namel: TELELAVO
Corporate name: SENSU LATO BIS, SL
NIF: B87537528
Registered office: Paseo de la Castellana 153 Bajo, 28046 Madrid (MADRID)
e-mail: hola@telelavo.comRecorded in the Register (Commercial / Public): Volume 34626, Sheet 70, Section 8, Page 622952, Entry 1



The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics, are the property of the LIABILITY or, if appropriate, has a license or express authorization by the authors. All the contents of the website are duly protected by the intellectual and industrial property regulations, as well as being registered in the corresponding public registers.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in any case the prior written permission of the person in charge. Any use not previously authorized is considered a serious breach of the author’s intellectual or industrial property rights.

The designs, logos, text and/or graphics that do not belong to the LIABILITY PARTY and that may appear on the website belong to their respective owners, who are responsible for any possible dispute that may arise in relation to them. The RESPONSIBLE authorises on purpose to that third can redirect directly to the concrete contents of the website, and anyway redirect to the main website of

The RESPONSIBLE recognises in favour of his headlines the corresponding intellectual property rights and industrial, not involving his alone quotation or apparition in the website the existence of rights or responsibility any on the same, as neither backrest, sponsorship or recommendation by part of the same.

To make any kind of observation regarding possible infringements of intellectual or industrial property rights, as well as any of the contents of the website, you can do so by sending an e-mail to



The RESPONSIBLE is exempt from any kind of responsibility derived from the information published on his website whenever this information has been manipulated or introduced by a third party.


Use of Cookies

This website may usetechnical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and display of the site. Thecookiesused are, in any case, temporary, with the sole purpose of making navigation more efficient, and disappear when the user’s session ends. Under no circumstances do thesecookiesthemselves provide personal data and they will not be used to collect them.

Through the use of cookies it is also possible that the server where the website is located recognizes the browser used by the user in order to make navigation easier, allowing, for example, access by users who have previously registered to the areas, services, promotions or competitions reserved exclusively for them without having to register on each visit. They can also be used to measure audience, traffic parameters, monitor progress and number of entries, etc., in which casecookies are technicallydispensable, but beneficial to the user.

This website will not installexpendable cookieswithout the prior consent of the user.

The user has the possibility to configure his browser to be alerted of the reception ofcookiesand to prevent their installation on his computer. Please refer to your browser instructions for more information.


Links policy

From the web site, you may be redirected to third party web site content. As the RESPONSIBLE cannot always control the contents introduced by third parties in their respective websites, he does not assume any kind of responsibility for these contents. In any case, it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to the said website, bringing the content in question to the attention of the competent authorities.

The RESPONSIBLE is not responsible for the information and contents stored, by way of example but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allow third parties to publish contents independently on the RESPONSIBLE’s website. However, and in compliance with the provisions of Articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been checked and verified to ensure it works properly. . In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances occur that make access to the website impossible. 



The website’s servers will be able to automatically detect the IP address and domain name used by the user. An IP address is a number that is automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file that allows subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to the web servers, the order of visits, the point of access, etc.



For the resolution of all disputes or questions related to this website or the activities carried out on it, Spanish legislation will be applicable, to which the parties expressly submit themselves, with the Courts and Tribunals closest to Madrid being competent to resolve all conflicts arising from or related to its use.




1.- Object

The object of these general conditions are the contracts for the provision by Telelavo to the Customer of the monthly subscription services of Flat Rate and Kilos Rate.


2. – Delivery

If the Customer is absent when the collection of the basket is attempted at his home, and this is not possible, the Customer may deliver the basket to the Workshop on the same day during business hours. If the basket is not delivered on that day, the customer will lose the laundry service for that week, without being entitled to a refund. Similarly, if the customer requests a change in the days of collection and/or delivery, delivery or collection will be postponed to the new day in the first week affected by the change.

The home delivery time is the time slot chosen by the customer in the contract, and Telelavo can pick up the basket at any time within this time slot.

If the day of collection of the basket is a holiday, Telelavo will collect the basket on the next working day at the same time, unless this is not possible due to lack of availability, in which case the Customer must deliver the basket to the Workshop.

If the Customer is absent at the time of delivery, he must pick up the garments at the reference workshop.

The basket and hangers must be returned by the customer to Telelavo at the next collection or as soon as possible.

If the delivery day is a holiday, Telelavo will deliver the laundry on the next working day at the same time. If the next working day is a Saturday, and the delivery schedule is not available on that day, the Customer may choose to have the laundry delivered in the time slot available on Saturday, or the working day following that Saturday within the chosen schedule, or to pick up the box directly from the Workshop.

Temporary suspension of the service: Given the characteristics of the monthly subscription service, and in order not to penalize the customer with the registration fee, Telelavo will allow a total of 4 weeks of free suspension of the service. The aim is to facilitate the suspension of the service in case the client is away from home for holidays or other causes. The period of suspension is cumulative and in no case may it exceed 4 weeks per year.


3.- Excluded garments and storage periods.

Under no circumstances will the following items be subject to the monthly subscription services: duvets, carpets, curtains, suits, jackets, party dresses, anoraks, coats, jackets, feathers, as well as suede or fur pieces, or any garment that is understood to be a delicate textile. If the customer requires individual treatment of these garments, he can contact Telelavo to consult rates.

Under no circumstances will garments that require specialized health treatment (e.g. biological remains and hospital clothing) be subject to monthly subscription services or individual treatment. If these garments are delivered to Telelavo, they will be returned untreated and isolated from the rest of the laundry.

The customer’s textile garments may be removed from the establishment, without surcharge or supplement in the price, for a maximum period of three months. After this period, the establishment may charge a fee (previously indicated to the customer in question) for wardrobe or storage. After 3 reliable proofs of disinterest, the establishment may definitively dispose of the textile.


4.- Ownership of the elements..

The ownership of the basket, box, hangers and covers, and any other element that facilitates the collection and delivery of the laundry, which are delivered to the Customer by Telelavo for the purpose of providing the service, will always belong to Telelavo, and the Customer must return these elements in accordance with these conditions, as well as when required for this purpose by Telelavo. In any case, at the end of the corresponding contract, for any reason, the Customer must return to Telelavo all the elements in its possession. 


5.- Lost items or damaged.  

Telelavo Has a liability insurance that covers any loss or damage of the textile pieces object of the present agreement, applied under the following guidelines: 

– The loss or damage of a basket, unless justified (invoice or purchase ticket) will be compensated with a maximum of three monthly payments of the contracted basket plan;

– The loss or damage of a garment will be compensated with an approximate market value, unless justified (invoice or purchase ticket).

Any claim related to this must be reported by the customer to Telelavo in a reliable way within 48 hours of the loss or damage being detected or occurring. Telelavo undertakes to take the necessary steps to resolve the matter within a maximum period of thirty days from the first communication by the Customer. In case of unsatisfactory resolution, the customer must inform Telelavo within 30 days of the next complaint actions to be taken.

Telelavo will not be responsible for any items left in pockets or other spaces in the garments. Telelavo agrees to act in good faith in returning any items that it finds, but in no event shall it be liable for such items.


6.- Rescisión del Termination of the contract.

The Customer and Telelavo may terminate this agreement, in addition to the causes that correspond in law, at any time, by sending a communication to the other party, through the contact details provided for this purpose.

In any case, as long as there has been no previous breach by the customer, Telelavo must comply with the casting service for the current month in which it urges the termination of the contract.

If the customer requests termination of the contract and does not wish Telelavo to continue the provision of the casting service for the current month, the customer is not entitled to a refund of the amount paid for the current month, unless the termination is due to a breach of contract by Telelavo.


7.- Communications between the parties.

Both parties agree that communications between them can be made through any of the contact details provided in the registration annex to this contract. In any case, communications regarding the termination of the contract and claims for loss or damage must be made in writing, either by post or by e-mail. In case of modification by either party of the contact details, it must be communicated to the other party. 

Each Telelavo business establishment is managed by a person or business entity that is autonomous and independent of the others, so that the person or entity that manages the ownership of each establishment is solely and exclusively responsible for the obligations assumed with respect to its own customers. In order to exercise any of the rights that the current legislation or the contracts between parties grant to the Customer, the latter must contact the owner of each establishment.