INFORMATION SOCIETY SERVICES ACT (LSSI)
SENSU LATO BIS, SL, the person responsible for the website, hereinafter the CONTROLLER, makes this document available to users, which is intended to comply with the obligations provided in Act 34/2002 of 11 July, on Information Society and Electronic Commerce Services (LSSICE), Spanish Official State Journal No. º 166, as well as informing all website users of the conditions of use.
Any person who accesses this website acquires the status of user, and as such undertakes to strictly observe and comply with the provisions provided herein, as well as any other applicable legal clause.
SENSU LATO BIS, SL reserves the right to modify any type of information that may appear on the website, and is not obliged to give prior notice or inform users of such obligations, with publication on the website of SENSU LATO BIS, SL being understood as sufficient.
- IDENTIFICATION DATA
Domain name: www.telelavo.com
Commercial name: TELELAVO
Company name: SENSU LATO BIS, SL
Registered address: Paseo de la Castellana 153 Bajo, 28046 Madrid (MADRID)
Registered in the Registry (Commercial/Public): Tomo 34626, Folio 70, Sección 8, Hoja 622952, Inscripción 1
- INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, are owned by the CONTROLLER or, if applicable, they expressly holds a license or an express authorisation by the authors. All website contents are duly protected by intellectual and industrial property laws, and are registered in the corresponding public registries.
Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution and commercialisation, requires in any case the prior written authorisation from the CONTROLLER. Any unauthorised use is considered a serious breach of the author’s intellectual or industrial property rights.
The designs, logos, text and/or graphics not belonging to the CONTROLLER and which may appear on the website, belong to their respective owners who are liable for any possible dispute that may arise regarding them. The CONTROLLER expressly authorises third parties to redirect to the specific content of the website, and in any case to redirect to the main website of www.telelavo.com.
The CONTROLLER acknowledges the corresponding intellectual and industrial property rights in favour of their owners, and any mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over them, nor does it imply any endorsement, sponsorship or recommendation by the website.
Comments regarding any possible breach of intellectual or industrial property rights, as well as regarding the contents of the website, can be made by contacting email@example.com.
- EXEMPTION FROM LIABILITY
The CONTROLLER is exempt from any type of liability derived from the information published on their website whenever this information has been manipulated or introduced by a third party not related to the CONTROLLER.
This website uses technical cookies (small files with information that the server sends to the computer of the website user) in order to carry out certain functions considered necessary for the correct functioning and preview of the website. In any case, the cookies used are temporary, with the sole purpose of making navigation of the site more efficient, and disappear at the end of the user’s session. Under no circumstances do these cookies themselves provide personal data and will not be used for the collection of such data.
Through using cookies, it is also possible for the server where the website is located to recognise the browser used by the user in order to make navigation easier, allowing, for example, users who have previously registered to access the areas, services, promotions or contests reserved exclusively for them without having to register on each visit. They may also be used to measure the audience or traffic parameters, monitor the progress and number of entries, etc. In these cases, the cookies used are technically non-essential but beneficial to the user. This website will not install non-essential cookies without previous user consent.
The browser may be configured by the user to alert them of the reception of cookies and to prevent their installation on their computer. For further information, please consult the instructions of your browser.
The user of this website may be redirected to content from third party websites. Since the CONTROLLER cannot always control the contents of third party websites, they do not assume any type of responsibility with respect to said contents. In any case, the CONTROLLER will immediately remove any content that may be in breach of national or international laws, morality or public order, and will immediately remove the redirection to this website, informing the competent authorities of the content in question.
The CONTROLLER will not be responsible for the information and content found, including but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website of the CONTROLLER. However, and in accordance with Acts 11 and 16 of the LSSICE, third party content is made available to all users, authorities, and law enforcement bodies collaborating directly on the withdrawal or blocking of all content that may affect or violate national or international law, third party rights or public morals and public order. In the event that the user considers there to be any content on the website that could be considered as such, please notify the website administrator immediately.
This website was revised and tested to enable its correct functioning. In principle, proper functioning can be guaranteed 365 days a year, 24 hours a day. However, the CONTROLLER does not rule out the possibility of there being certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances may occur that make accessing the website impossible.
The website servers can detect automatically the IP address and the domain name used by the user. An IP address is a number assigned automatically to a computer when connected to the Internet. All of this information is recorded in a duly registered system log on the server that allows the subsequent processing of the data in order to obtain only statistical measurements that show us the number of page hits, the number of visits made to the web servers, the order of visits, the access point, etc.
- APPLICABLE LAW AND JURISDICTION
Spanish law, to which the parties expressly submit themselves, will apply to all disputes or questions related to this website or the activities carried out on it, and the Courts and Tribunals closest to Madrid shall be responsible for the resolution of all conflicts arising from or related to its use.
SUBSCRIPTION SERVICE TERMS OF AGREEMENT
- SUBJECT OF THE CONTRACT
The subject of the present Contract is the service provided to the Client by TELELAVO regarding a monthly laundry subscription (delivered weekly). Once a week TELELAVO will proceed to pick up the basket (which will be supplied to the Client for this purpose) either from the Client’s home or from the workshop so that TELELAVO can carry out the stain removal, washing, drying, mending and ironing of the items it contains, returning them within two business days from the moment of pick up either to the Client’s home or to the workshop (Client’s choice). All this in accordance with the terms of the present Contract.
- BASKET: PROVISION AND FEATURES
TEELELAVO will provide the Client with a basket (size will depend on the service chosen by the Client, options detailed in a document annexed to the present Contract.)
TELELAVO will collect the basket the day of the week specified in the annex, and inside the time frame specified, either at the Workshop, or at the Client’s home, depending on the option chosen from the annex. If the Client is not at home at the pick up time, making it impossible to collect, the Client can take the basket to the workshop him or herself that same day within the workshop’s working hours. If the Client doesn’t bring in the basket on that same day, he or she forfeits the service corresponding to that week and can expect no monetary restitution.
Also if the Client asks for a change in the pick up or drop off days, the first week that this change takes place the pick up/drop off will be postponed to the new choice of day.
It is understood that by time of drop off we mean the time frame chosen by the Client from the annex to this Contract, allowing TELELAVO to proceed to the pick up at any time within it.
If the pick up day should fall on a holiday, TELELAVO will collect the basket within the same time frame the next working day, unless it shouldn’t be possible because of availability issues, in which case the Client would have to bring the basket to the workshop.
Temporary service suspension: given the features of the monthly service, and trying to avoid penalising the Client, TELELAVO will admit a free 4 week cessation period of the service. The goal is to make it easy for the Client to suspend the service if they are on holiday or out of the house for any reason. The suspension period is incremental and cannot exceed four weeks per year.
- INCLUDED LAUNDRY SERVICES
TELELAVO will remove stains, wash, dry, mend and iron the items included in the Client’s basket. Underwear and bedsheets will be machine washed but not treated to individual stain removal. Stain removal will be attempted manually but TELELAVO cannot guarantee 100% effectiveness as it depends on the type of stain.
- EXCLUDED ITEMS
The following items are currently not part of the laundry delivery service described in this Contract: duvets, carpets, curtains, suits, suit jackets, party dresses, anoraks, coats, overcoats, suede or fur items. If the Client requires individual treatment of any of these items, they can contact TELELAVO to check prices. Nor do we service items that are DRY CLEAN ONLY or items that require a specific sanitary treatment (hospital clothes, biological waste…). If included in the basket by the Client they will be returned untreated in a separate container.
- ITEM RETURN
Once the laundry service process specified in this Contract has been completed, TELELAVO will proceed to the return of the items either from the workshop or delivering them to the Client’s home (Client’s own choice) within 48 hours from the pick up time, and inside the time frame detailed in the annex of the present Contract and chosen by the Client. In any case, if the Client chooses to collect the items from the Workshop, he/she can pick them up within business hours after 48 hours have elapsed from the pick up time.
If the Client should be absent from home at the time of delivery, he or she will have to pick the items up from the Workshop.
The items will be returned in a box provided by TELELAVO, and if necessary, on hangers protected by covers.
At the moment of delivery, the Client must check that all the items given to TELELAVO to launder are accounted for, signing the delivery slip. The box and the hangers must be returned to TELELAVO with the following week’s pick up.
If the day indicated in the Annex for the box’s drop off should fall on a holiday, TELELAVO will deliver the basket in the same time frame the next working day. If the next working day should fall on a Saturday, and the selected time frame shouldn’t be available for delivery, the Client must choose between receiving the items at home at another time, receiving the items the next working day within the chosen time frame, or collecting the items from the Workshop him or herself.
- WORKING DAYS AND OPENING HOURS
Working days are Monday to Saturday, excluding Sundays and holidays, within the opening hours decided by each workshop.
- OWNERSHIP OF THE ITEMS SUPPLIED TO THE CLIENT BY TELELAVO
Ownership of the box, basket, hangers and covers delivered to the Client by TELELAVO for the smooth running of the service will always be TELELAVO’s.
The Client must return these items as is detailed in this Contract, or whenever TELELAVO requires it. In any case, once the Contract is terminated, for any reason, the Client must return all items in his or her power belonging to TELELAVO.
- PRICE AND PAYMENT
The cost of the service is paid monthly, according to the option chosen by the Client and presented in the document annexed to this Contract. This will also include any offers or discounts that may apply to the Client through sales campaigns.
To subscribe to the service the Client will pay a one-time 25% charge on the value of the chosen option as a sign up fee that will cover the items given to the Client for the smooth running of the service. When signing up the Client may pay by cash or credit card. After that all payments will be made by direct debit on the Client’s account (which must be provided through the annex on the present Contract), between the 1st and the 5th of every month.
In case of non-payment TELELAVO will have the right to suspend the service. The Client will have to rectify the default within 5 working days, plus an additional 20% penalty on the unpaid fee. Unless this is done, TELELAVO can dissolve the present Contract by notifying the Client.
If the Client chooses direct debit as payment option and a bill is returned unpaid to TELELAVO, any extra charges incurred for both parties must be paid by the Client, regardless of what the previous paragraph of this Contract conveys.
- BREACH OF CONTRACT BY TELELAVO
If TELELAVO should fail to provide the services as reflected in the present Contract, the Client will have the right to the return of the current month’s fee, plus a 20% surcharge.
TELELAVO possesses a civil liability insurance that covers any loss or damage to the items covered within this Contract, applied under the following parameters:
-The loss or damage of a full basket, following the submission of bill of sale or receipt, will be compensated with a maximum amount corresponding to three monthly fees of the selected option.
-The loss or damage of an item will be compensated with its estimated market value, following the submission of a bill of sale or receipt.
TELELAVO doesn’t take responsibility for any objects that may remain in pockets or other areas. The company is committed to act in good faith, returning any objects it may find, but does not take responsibility for them in any case.
- CONTRACT TERMINATION
Both the Client and TELELAVO may terminate the present Contract, for any reason, at any time, by notifying the other party, through the use of the contact details supplied.
TELELAVO must provide the full service detailed in this Contract throughout the corresponding month, up to the moment when the Contract is terminated, unless there is a breach of Contract by the Client.
If the Client wishes to terminate the Contract immediately and doesn’t wish for the current month’s services to be completed, he or she forfeits the fee corresponding to the current month, unless this termination stems from a breach of Contract by TELELAVO.
- COMMUNICATION BETWEEN BOTH PARTIES
Both parties accept that communication may occur through any channel by use of the information given in the document annexed to this Contract. Communication related to the termination of the Contract must be delivered in written form, through post or email. Any change to contact details of both parties must be notified to the other.
Every TELELAVO business establishment is administered by an independent person or business entity unrelated to the others, thus the person or entity that holds the ownership of each establishment is only responsible for the obligations undertaken towards his/her/its own Clients. To exercise rights that the law or the Contract between parties grant the Client, he or she must direct the claim to the owner of the corresponding establishment. If the Client doesn’t have this information, the following link may be used to request the contact details of the person or entity that administers each establishment.